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1.1 Based on 14 reviews
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Truly wish I viewed these before I ordered through this store. So the first set of furniture I bought through them was easy enough because they had it in stock, which is why I thought going to them a second time would be easy as well. We ordered over 5,000 dollars worth of furniture, paid cash, and have now been jerked around constantly. Those females that work in the front desk do not make it any better, it seems every single one of them have... Read more

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The worest store ever. There is no good custemer service at all

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Worst experience ever at a sales store. They r lire , they don't have good customers experience.

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they toke my money and send me the wrong furniture. now they want more money from me. could someone help me what to do. Any place any person or what government department will help me. just i want my furniture from them. they also toke extra $100 for expedite delivery from me, but they didn't sent me on time. i want them to give my money and furniture back. i bought three bedroom set from them together. i paid them all the money and now i don't... Read more

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WORST FURNITURE COMPANY. Please take your money and and time somewhere... They are notorious for bad services after they take your money... You have no way of reaching any high *** board of directors to make complain. They care less about customer service. I bought living room furniture, I took them over a month to deliver, mismatched pieces, China made furniture. It was that bad... I beg please take your money and time to other company. The... Read more

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Like most customers they are quick to take my money but very very very slow to deliver. I made the mistakeof paying by check, they said 10 business days to clear, ok on that. Was told buy sales person they were in stock at the warehouse. After the 10 business days i was to that they expected delivery date would be 29 July, i had made the original purchase on 4 May,my check had cleared my bank on 10 May, I had called them on 20 May. Store manager... Read more

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Never buy anyrhing from this place. They are very quick to take your money. I bought a living room set and a couple days later my couch was lop sided. I also payed for a 5 year warranty, so i called them, emailed the picture and spoke to a rude lady by the name of Maria. She told me its my fault that it broke and it cant be fixed or replaced! Keep in mind its only me that lives here! This place is horrible. Save your money and buy else where Read more

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Regency Furniture - Michael Amini Hollywood Swank Nightstand Review from Baltimore, Maryland
1 of 3

After paying in full delivery was nightmare. Waited a week for delivery they brought wrong color. It was returned. Redelivery was never scheduled even though they told me it would arrive the following Monday. It never showed. Then they tell me its not in stock. Have to wait for a order from China. Not willing to wait six weeks. The store manager sold me floor sample. But store helper tightened drawer knobs too tight and over night the glass... Read more

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I purchased furniture from regency and it has started coming apart.it was suppose to be leather to find out it is not.I purchased it because it would last a while.Now it has started coming apart from normal wear.The sofa doesn't get used much and it is coming apart.contacted Regency and have not heard a word from them.furniture does not just come apart from seating on it.It seems to me that Regency does not care about the customer just the... Read more

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We are highly dissatisfied with customer service in the warehouse, as well as how an issue was handled with management. We bought a bed frame with under bed storage, nights stands & mattress during the sale on black Friday. We arrived for pick up once the items were in and realized there were no storage units. After hours in the warehouse and back up to the store we had no answer but they weren't ordered and we would have to pay for them in... Read more

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