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I purchased furniture from regency and it has started coming apart.it was suppose to be leather to find out it is not.I purchased it because it would last a while.Now it has started coming apart from normal wear.The sofa doesn't get used much and it is coming...
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#789898
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We are highly dissatisfied with customer service in the warehouse, as well as how an issue was handled with management. We bought a bed frame with under bed storage, nights stands & mattress during the sale on black Friday. We arrived for pick up once the items were in...
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1.0
I didn't like
  • Management
#784049
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I am not even sure where to begin with this ... we ordered furniture from Regency on 10-31-2015 and was told that delivery would be the next week. I was very happy as I wanted to get new furniture for the holidays. The next week the delivery drivers came to deliver...
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1.0
#774045
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Bad company all the way around. The office girls curse, they are disrespectful rude and unknowable. The experience I had in the Hagerstown Ashley furniture ran by Recency Management in Hagerstown, M.D.. Will be stressed to everyone at anytime I am available to. Just so...
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1.0
#732729
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My husband and I purchased a sectional and were told we could have the ends changed around, which we hadn't considered until the sales person told us, so we decided to reverse the chaise and have it on the opposite side of what was on the floor model. Huge mistakes!...
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Anonymous
Anonymous

follow up it was delivered the following week...however the middle of the sectional was damaged. I asked for it to be replaced...and they said we need to take the damaged piec...

1.3
I didn't like
  • Long delivery time but quick for money
  • Took forever to delivery but not to take my money
  • Delivery process
#722176
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I purchased 2 bedroom set on June 1, 2015 the sets didn't arrive until around July 4, 2015 with several defects on one of the bedroom set. They tried to cover wood chips with a furniture market not only did it take close to 6 weeks to be delivered I wasn't told that at...
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1.0
#698560
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Regency Furniture - Poor Quality Furniture
I purchased a sofa and love seat from Regency Furniture in Waldorf Maryland October 2013. About a year later the material began to split and peel. I also purchased the extended warranty. However, there's no information on my receipt or online about filing a warranty...
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1.0
I didn't like
  • Quality and lack of disclosure
#678451
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On 5/30/15, I placed an order and paid cash for the following items; leather sofa and side chair and a 5 piece dinette set. Several weeks later, I placed a second order which consisted of 2 end tables and a cocktail table. The order was scheduled to arrive today which...
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Anonymous
Anonymous

Anonymous take my advice and take your business and money somewhere else where you will be treated like a customer and you won't get robbed.

Anonymous
HappyorSad

You are not alone with bad customer service, lack of professionalism and down out right stealing. I am out of $145.00 that Regency owes me for furniture that I ordered only t...

1.0
I liked
  • Sales manager
I didn't like
  • Delivery process
#663536
Reply to reviews
I have a HUGE complaint! I came by the Waldorf store and order 3 rooms worth of furniture on 6/13/15. I wrote a check which was cleared by my bank on 6/15/15. I wanted a delivery to my home on 6/22/15 but was told that I could not as my mattress would not be available....
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1.0
I didn't like
  • Took forever to delivery but not to take my money
  • Long delivery time but quick for money
#659196
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Regency Furniture - Couch disintigrates - Regency does not honor warranty
We bought a couch along with the extended warranty. The couch was a fo-leather rocking recliner which started falling apart. The cushions deflated to the point where you can feel the wood underneath. We called Regency Furniture and they said they would not honor the...
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Anonymous
Anonymous

Would you be interested in a class action lawsuit..I have had a similar situation with them..you can email me at nikkik_29@yahoo.com

Anonymous
Anonymous

Yup... same issue here!!! Bought the warranty the issue we have is the peeling... They REFUSED to cover it!!!

2.1
I didn't like
  • Quality
#646578
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