We bought a bedroom set and recliner sofa 6/30/17.Told 2 to 4 weeks by sales lady.
When paying for it we were told up to 8 weeks and up to 12 weeks on dresser and mirror. 10 weeks later it all arrived and the 2 delivery people with attitudes broke the legs on both dressers unloading them off the truck. 1 damaged the legs trying to slide them out by dragging by 2 legs on 2 lg dressers catching the leg on the floor of the truck, ruining 2 pieces of furniture before it made it in the house. After it all was in our house we found chips and scratches and asked whether they take it back now or when they bring out replacements.
The driver asked what was wrong and after showing a chip and scratch on the nite stand he began coloring it with a marker pencil. We could not believe as he said it comes from the factory like that and would be fine. NO it will not as we did not want 1000.00 chipped up scratched and marked over furniture. We had not yet unpacked the Bed or Sofa yet but the driver wanted us to sign the paperwork saying all is GOOD.
We refused as had to unpack and inspect the sofa bed and even the mirror. He wanted to leave and said we had 72 hours, so I initialed the paper saying 2 pieces had scratches and chips and we had not inspected the other furniture yet. After inspecting and finding that the 8 drawer dresser had been wet and warped and the LG MIRROR had been WET and was covered in MILDEW and MOLD and the couch had a cushion that had a lg THREAD pulling out which would unravel, I called the store and was told to take pictures and email at the store, but the store was now OUT of it as CORPORATE handles it after its sold. Between 9/9 and 9/19 I spoke to Bailey, K Shaffer, Jamie, Irma, Victoria and even a Service Mgr.
finally Jim Graff. They went from replace some and repair some to which I said to pick it all up and finally after not returning many calls where I had to call back again they agreed to replace the damaged broken by their employees and MOLDED furniture. First was told it would not be in till OCT 15th and after talking to Mr. Graff again he got the replacement pieces scoured up and would have it done on OCT 4th 2 weeks early..
Pick up the damaged and deliver the new and to keep it from getting damaged again he agreed to have them bring it into my home still in the boxes as the delivery guys damaged the other dragging and banging it around. 2 different delivery guys arrived Wed 10/4 as we requested different after the damage and attitudes. They arrived at 10 am and we greeted and explained that there were several pieces that needed to be brought out and then bring in the new furniture in the boxes and we would unpack and inspect. The lead driver said he did not want to bring in in boxes as if a piece was damaged he would have to carry back to his truck!
(I COULD NOT BELIEVE) I told him the Mgr had agreed to have it brought in as the other furn. got damaged and he said no that he would open boxes on MY GRAVEL DRIVEWAY, or IN THE TRUCK and we could come out and crawl into the back of his truck and inspect or inspect in the driveway ONLY. I told him my wife was not crawling into no TRUCK and that that was not the deal we had with the MGR. at REGENCY.
I went in to call Cust. Ser and the driver got on the phone and before anyone could be called or anything worked out; the delivery truck driver and TRUCK were going down our driveway. I yelled what is going on and the driver who could not speak English good (or an act) LIED and said he was going to get 2 more guys to help. I was flabbergasted!
When I finally got through to REGENCY CUST. SERVICE they took the position that they delivered the furniture in boxes and we refused! I could not believe what I was hearing! In reality the drivers did not want to do 2 jobs a 1 house having to deliver and pick up damaged furniture at 1 house so they refused to bring inside in boxes so they did not have to bring the old damaged furniture too!!!!
I could not believe that Regency after learning the truth about what had happened did not tell them to deliver the furniture in BOXES like they had agreed too and pick up the OLD FURN. or YOUR FIRED. NO they tell me the CUSTOMER that I have to wait 24hrs to 72 hours to scan the furniture back in and then they will reschedule to bring out the new and remove the damaged furniture. After calling 4 to 5 people and asking for the Store Mgr.
, Warehouse Mgr., and Dispatch w/o getting anyone of importance on the phone over 2 days I finally got a call after 5pm 10/5 2 days later to tell me that they could re-deliver on the 18th or 25th......a full 2 to 3 weeks more with the damaged furniture being stored in our living room now for 2 month and a full 5 MONTHS to get a bedroom set delivered!!!!!NOT SURE WHAT WILL HAPPEN ON 25th DELIVERY SO WILL UPDATE YET DO NOT BUY FURNITURE HERE IF YOU DON'T WANT TO BE ABUSED BY REGENCY'S ARROGANT RIP OFF SYSTEM OF PASSING THE BUCK
Review about: Regency Furniture Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $1300.
Preferred solution: Price reduction.
I liked: Sales lady.
I didn't like: Could not get response on phone, No manager avaible, No manager phone numbers or email given, Took forever to delivery but not to take my money, Long delivery time but quick for money.