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Regency Furniture - Warranty is not worth purchasing

Must contact them within 30 days of issue
3.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1173955
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When i bought my furn i was told it'd be delivered in a wk. They didn't show or call to say not coming due to snow. Been 3 wks & nothing. We've called 3 times. But can't talk to ppl who order. The person who ans ph has to email them & when they hear back they'll call...
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2.9
#1170995
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Hi Everybody, I furnish my whole house with Regency and I even told some of my family to go to Regency to get their furniture. But after having my furniture for a year I started having problems with it and I did purchase the warranty on the things that I brought. When...
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1.0
#1162369
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Regency Furniture - Build your own furniture first!
Regency Furniture - Build your own furniture first!
Regency Furniture - Build your own furniture first!
Furniture showed up several months late, DAMAGED and the delivery guys totally trashed my walls in my brand home carrying it all up. I had missing paint and huge gashes in my walls. Not to mention as they opened it with box cutters they sliced my furniture. I spoke...
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2.0
#1126981
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Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
Regency Furniture Fredricksburg Rip Off
We bought a bedroom set and recliner sofa 6/30/17. Told 2 to 4 weeks by sales lady. When paying for it we were told up to 8 weeks and up to 12 weeks on dresser and mirror. 10 weeks later it all arrived and the 2 delivery people with attitudes broke the legs on both...
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1.6
I liked
  • Sales lady
I didn't like
  • Could not get response on phone
  • No manager avaible
  • Took forever to delivery but not to take my money
#1111420
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Regency Furniture - The worst ever

I bought a bedroom set the leg had cracked they said they will give me a replacement they sent the wrong leg and now they are telling me the item is discontinuing so I will not be able to get the correct leg
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1097616
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Regency Furniture - Damage furniture that they dont take the blame
Regency Furniture - Damage furniture that they dont take the blame
I waited 1month for all my furniture which i bought dining set, sofa or living room chair with ottoman, bedframe and side table. The driver was so nice and looks like they were honest that i didnt really bother to check if there was defect on all the furniture. Once...
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1.4
Product
#1051162
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Regency Furniture Customer Care Review

I receive a call from you guys like 10 minutes ago and I'm calling back but your system says your office is close that you're open until 10am and the reason I call back was to say if the delivery person could wait until I got there because i don't far from my apartment and been trying so many ways to reach you guys and nothing
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1029052
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I paid 3,500 for a leather living room set from Regency in Waldorf. A Couch, love seat and recliner. The set was purchased less than 2 years ago. The couch cushions have split at the seams. The recliner back is broken and there are splits on the recliner where the...
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#997746
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Truly wish I viewed these before I ordered through this store. So the first set of furniture I bought through them was easy enough because they had it in stock, which is why I thought going to them a second time would be easy as well. We ordered over 5,000 dollars...
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1.3
#906645
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