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I bought furniture from Regency Furniture in Woodbridge. One of the dining chair flipped over the floor and got cracked. Contacted warranty company and got new chair ordered. The Regency Warehouse would not deliver the chair and insisted that we pick up the chair...
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Anonymous
Lola

I bought a chair paid about 2800 dollar and the leather is peeling off so I went to the store they said since I have a warrant I should call GBS warrantee they said they can n...

#529875
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The worst customer service experience I have ever had! The delivery team was rude and did a terrible job putting my furniture together...I found screws all over the place and a trail of disaster all the way down the apartment building hallway and in the elevator. It...
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#420273
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I bought a living room set from Marlos in Laurel, MD and picked it up from the warehouse in Brandywine, MD. They loaded an incorrect piece of furniture on my truck and it was not noticed until I got home and unloaded it. I had to rent a truck and pay mileage to get the...
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#404326
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I wish i had read these comments about Regency furniture store before i went there. I spend in that store nearly $5000. Please trust me, this store have the worlds no. 1 worst service and manager, the managers from the middle east, doest have any management skills....
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Anonymous
Anonymous

I am so thankful for all of you on here. You saved me from making a huge mistake. I had furniture all picked out at regency and was going to buy it.

Anonymous
Ughh

Absolutely true steer away from them had the same issue.

#398963
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Purchased love seat in Mar 2011 only to have the arm ready to fall off less than a year later. Have customer service take it into shop for manufacturer claim and they held it for 2 months reporting that it's fixed and then that its not fixed and then to say that its...
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Anonymous
Anonymous

My furniture started falling apart less than a year after purchase and they don't want to cover because "costumer abuse" they will find away to not honor the warranty. Do not ...

Alexandria, California
#334868
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I purchase furniture from Regency in Langley Park in February and March 2012 and the servicei received both in person from their supposedly supervisor/mgr and from the over their rep over the phone was appalling. These Regency staff made me for a brief minute think I...
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Anonymous
bob sledd

I don\'t know where to even start with this place. Delivery took well almost 3 months. Customer service never answers the phone and when they do it takes an act of God for a ...

Anonymous
Kathy

Worst service I\'ve ever experienced in my LIFE. I cant even begin to explain how many times I called the customer service line, was transferred to a Rep, and placed on hold d...

#308532
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Ordered furniture from their Langley Park, MD store back in Nov. 2011 & utilized their [layaway] to make my payments. Delivery/Shipping was included in the final price & I was directed to call in a week prior to my final payment to discuss delivery. Received a call the...
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#296205
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i currently live at the Regency and this place is not bad at all. All these people complaining are probably the losers who can't make friends. I have lived there since August and am loving every single thing about the place. i think the two bball courts are amazing...
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Anonymous
Tim

you need to delete your review this is for regency furniture not some apartment complex!

#273432
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Regency Furniture, Brandywine/Waldorf, MD. Rip-off of the year. Last year I needed to purchase furniture for my new home and had the worst experience ever in purchasing anything. After about 4 months of pure aganony just to get what I purchased. But when I purchased...
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#262887
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Do Not buy from them!!!! They sell you an extended warranty and don't honor it - I bought a complete living room; dining room; bedroom set from them in March 2011 and today I noticed a rip at the seam of the bottom of my couch cushion. I called Regency who told...
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#251097
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